Privacy Policy

What information do we collect?

We collect information from you when you register as a user on our Website, place an order for products or subscribe to our newsletter.

When ordering or registering on our Website, you may be asked to enter your: name, e-mail address, mailing address, phone number and/ or credit card information.


What do we use your information for?

To process transactions – We print out name and address details to provide shipping companies for the purpose of shipping your order. We also collect payment details and keep you updated as to the status of your order.

To personalise your experience – The website may store your previous activity such as shopping cart contents, wish list etc. and other personalisation you may have setup within the website. The website may also make suggestions as to future purchases based on previous viewing or purchasing of products or Webpages.

To improve customer service – We may use historical data to analyse purchasing trends and determine possible future sales to provide appropriate products for customers to purchase. We may also analyse how people interact with the website in order to make changes to the website to improve future user experiences.

To send periodic emails – We may use your email address to send up to 52 emails per annum to inform you of upcoming promotional offers or other items of interest including but not limited to animal health articles and information about Totally Vets Limited and associated companies. You may opt out of receiving emails by clicking in the unsubscribe link at the bottom of the email or by contacting us directly by using the contact details located at the bottom of this webpage.


How do we protect your information?

Your data is stored in the backend of our website.

Information transmitted over the Internet is inherently insecure. However, we have physical, electronic and managerial processes in place to protect the information we collect. The information you send is passed through a secure server utilising encryption technology. All stored customer information is protected with secure passwords and user log-ons.

Totally Vets Ltd uses Direct Payment Solutions’ (DPS) payment system to ensure safe payment.

DPS Security

DPS is committed to data security. DPS uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. For example, DPS stores the data in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When DPS transmits sensitive information (such as a credit card numbers), DPS protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. DPS is a level 1 certified PCI-DSS compliant provider:


PCI DSS, the Payment Card Industry Data Security Standard is a set of security requirements relating to the protection of card holder data. The standard is governed by the PCI Security Standards Council, an organisation put together by most of the major card schemes VISA, MasterCard, American Express, JCB and Discover. It's relevant for any entity that stores or transmits sensitive card holder data, that being generally things like the PAN (card number), Card security code, track data, PIN block. Preceding PCI-DSS the card schemes had their own standards, the VISA Account Information Security (AIS) standard formed the basis to most of the PCI-DSS requirements."

These all work together to guarantee security, so you can shop in confidence.


Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected in our stores.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your Consent

By using our Website, you consent to the terms of this privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, the replacement policy will be located on this page.  It is your responsibility to visit this page to ensure you are familiar with the most up to date policy terms.
This policy was last updated on 23 May 2018.


Contacting Us

If there are any questions regarding this Privacy Policy, or you would like to update the information you believe we may be holding in relation to you, you may contact us using the contact details below.

Totally Vets Ltd
25 Manchester Street
Feilding 4702
New Zealand
P 06 323 6161


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