Kylie MacKinnonKylie MacKinnon
Customer Service Team Leader

I have worked in the rural sector for many years, managing the PGG Wrightson rural supplies store in Marton for a time and at Vet Services HB mixed practice clinic in Hastings, which gave me a great insight to the production animal side of life. I have also worked at Waikato Stud processing veterinary treatments and procedures, and taking care of the administration and accounts. Outside of work and family commitments, my main passion is equine pursuits in the form of hunting, and also helping to maintain our lifestyle block.

 

 

 

Anne TunnicliffeAnne Tunnicliffe
Customer Service

I have come to Totally Vets following 25 years at Massey University based in and around the Veterinary Institute. The last 18 years, I was mostly in the Parasitology Laboratory as a technician.

As well as meeting clients, and growing relationships to meet their needs, a big part of my role is to process submissions in our in-house diagnostic laboratory.

 

 

 

Catherine ToyneCatherine Toyne
Customer Service

I originally started in 1995 as a Receptionist for what was Manawatu Vet Services. My role has varied over the years but has always involved some form of Customer Service. My current role involves answering incoming calls, managing the Production Animal Diary, and being Personal Assistant to our Sheep and Beef Consulting Vet Trevor Cook. I enjoy the variety that working at a large busy Vet Clinic brings and the company of the great team I work with.

 

 

 

Daina BrownDaina Brown
Customer Service

Daina grew up in Sanson, relief milking on a dairy farm as a teenager led onto working in the dairy industry full time as well as training as an AI technician. After taking time out to have a family, Daina started her career in the veterinary industry. Daina joined our business support team in Feilding in October 2017. As you can imagine, she has a natural leaning towards the production animal side of the business. When she isn't in the clinic, she can be found on farm helping out vets with reproduction work and other seasonal jobs that arise.

 

 

 

Diane GirvanDiane Girvan
Customer Service

Having worked in the veterinary industry since 2004, Diane has a wealth of knowledge to share. Living on a lifestyle block with horses, sheep, chooks, cats and canaries means Diane has the experience to help out with plenty of hands-on advice for our clients.

 

 

 

Ellie JoselynEllie Joselyn
Customer Service

I have always been very passionate about animals, particularly animal welfare but when I moved onto a dairy farm this interest grew and I’ve already learnt so much about the dairy industry and the farming lifestyle. This passion and knowledge combined with my long-term customer service experience made my role as a business support person here fit perfectly. When I’m not at work you’ll find me writing, lazing around at home, out on the farm or hanging out with my four legged best friend, Ollie!

 

 

 

Rachel HowellRachel Howell
Business Support/Equine Vet Technician

Rachel grew up on a sheep and beef in the Turkina Valley, she's a mother of two horse mad girls so the three of them spend their spare time out and about at pony club and local shows. Living on a lifestyle block allows Rachel to rear calves and the odd lamb for pet day.

 

 

 

Sarah WillsSarah Wills Dipl. in Veterinary Nursing
Customer Service

Sarah hails from a sheep and beef background and has a Diploma in Veterinary Nursing which means she has a good understanding of farmers and Pet owner's needs. Sarah is one of our mainstays in our call centre involved in the organisation of the Production vet's diaries as well as dealing with all other aspects of daily vet practice life.

 

 

 

Vanessa KnutsonVanessa Knutson Cert. in Veterinary Nursing
Customer Service

Vanessa grew up on a Dairy farm in the Manawatu, which meant Vanessa naturally progressed into a career in Vet Nursing, qualifying with Otago Polytechnic. Vanessa has gained a great deal of experience in the veterinary world over the last 15 years. Her passions outside of work are western riding, running a lifestyle block and most importantly being a Mum.

 

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