Covid-19

14 May 2020

Welcome back

We’re happy to let you know that from Thursday 14 May our doors are open once again.

We’ve seen a few of you at our clinics over the time that we were at Level 4 and 3 so that we could supply you with your essential items or take care of your pet.

Now that we are at Level 2 we can let you through our doors once again. This comes with a few guidelines so please read below for more information.

KEEPING TRACK

In accordance with new government regulations, it will now be mandatory to register your details on entering any of our branches.

PHYSICAL DISTANCING

For the benefit of yourself, other customers, and our people, please practice physical distancing and keep 1 metre from others.

CLINIC CAPACITIES

To comply with the 1 metre physical distancing requirements, we are limiting the amount of people in our clinics at the same time.

Please pay attention to any directions given to you by our staff.

CASHLESS CLINICS

Payment by card and contactless payment is preferred in our clinics.

Payment by cash or cheque is discouraged.

BE KIND

While in clinic please follow the COVID-19 safety protocols and any advice we may give to keep both you and ourselves safe.

 

1 May 2020

Return to routine Pet services

Following the lift to Alert Level 3 we are now adding back some routine procedures to our Pet service. This means that we are resuming some vaccinations, speys and neuters. Due to restrictions imposed by Level 3 this will still look different from what our full service looks like. Those pets that require these appointments will be assessed over the phone and appointments made as appropriate.  There is a build-up in demand for this work and we are working to ensure everyone’s pet is seen as soon as possible.

Appointments will continue to be done while observing physical distancing as we have done over the last few weeks.  Clinics are remaining closed to general admission and your pet will be collected from the front entrance by prior arrangement.  Call your local clinic for more details and to book your pet an appointment.

Our Grooming Team at Feilding are also resuming their service and we are rescheduling appointments that were cancelled. Our groomers are calling you individually to re-arrange these..

Our farm animal service will continue to operate as it has done over the last few weeks.  Please make your appointments by calling your local clinic.

23 April 2020

Anzac Weekend Trading Hours...

The COVID-19 Level 4 restrictions will still be in place over Anzac weekend and we will continue to service your calls and essential supplies as we have done over the last few weeks.  Each branch has availability that matches our usual trading times - see the table below for details.

#StandAtDawn. Apart, but together as one

TOTALLY VETS FEILDING

On Saturday 25 April, the clinic will be open from 1 pm to 4 pm for essential supplies as well as medical and surgical emergencies – appointments are essential.

Outside of these hours, for pet emergencies please call the clinic - Feilding 06 323 6161. You will either be directed to our Feilding Clinic or to Massey University’s Companion Animal Hospital.

For farm animal and equine emergencies please call the clinic.  This is a 24/7 service.

TOTALLY VETS AWAPUNI

The Awapuni clinic will be closed from Saturday 25 to Monday 27 April. 

For farm animal and equine emergencies please call the clinic - Awapuni 06 356 5011, this is a 24/7 service.

For pet emergencies please call the clinic, You will either be directed to our Feilding clinic or to Massey University’s Companion Animal Hospital.

TOTALLY VETS TAUMARUNUI

The Taumarunui Clinic will be closed from Saturday 25 to Monday 27 April. 

For farm animal, equine and pet emergencies, please call the clinic number 07 895 8899, this is a 24/7 service.

TARARUA VETERINARY SERVICES

The Pahiatua and Dannevirke clinics will be closed from Saturday 25 to Monday 27 April. 

We will continue to service all emergency calls for your farm animals, pets and horses. This is a 24/7 service.

Please call your local clinic: Pahiatua - 06 376 8046 OR Dannevirke - 06 374 6062

 

22 April 2020

Alert Level 3

It is exciting to see the decrease in the number of COVID 19 cases and being able to move down to Alert Level 3 from Tuesday 28 April with more people being able to return to work.

At Level 3 our teams will continue to provide services and animal health products for your stock and animals as we have under Level 4.

This will mean that services and product sales are by appointment; it is as easy as a phone call even if you are calling from the car park outside.  But best to call before you arrive so we can have things organised. Entry into the clinic itself is not permitted under Alert Level 3.

For farmers, horse owners and owners of life-style blocks, our large animal team will still come to your property; again just phone your clinic to arrange a time.

For pet owners in the Manawatu we are offering a medical telemedicine service.

In addition our on-line store offers a convenient way to purchase your pet essentials; either click & collect or delivery by courier.

Thank-you to the hundreds of customers that have telephoned or called into our clinics since the start of the COVID-19 response. It is a privilege to help out.

9 April 2020

Our Easter Trading Hours...

Thank-you to all who have utilised our services or purchased your essential products since the COVID-19 Level 4 restrictions started. Over the Easter “break” we will continue to service your calls and essential supplies - see the table below for details.

Our best wishes for your Easter at home.

TOTALLY VETS FEILDING AND AWAPUNI

For farm animal and equine emergencies please call your local clinic - Feilding 06 323 6161 OR Awapuni 06 356 5011, this is a 24/7 service.

Essential supplies may be purchased through our Feilding clinic on Saturday, 9 am to 4 pm – appointments are essential.

For pet emergencies and essential supplies please call your local clinic. Your pet emergency will either be directed to our Feilding Clinic or to Massey University’s Companion Animal Hospital.

On Saturday 11 April the Feilding Clinic will be open for medical and surgical emergencies plus the purchase of essential products from 9 am to 4 pm – appointments are essential.

TOTALLY VETS TAUMARUNUI

For farm animal, equine and pet emergencies, please call the clinic number 07 895 8899, this is a 24/7 service.

The Taumarunui Clinic will be closed Good Friday through to Easter Monday. 

TARARUA VETERINARY SERVICES

Over the Easter “break” we will continue to service all emergency calls for your farm animals, pets and horses. This is a 24/7 service.

Please call your local clinic: Pahiatua - 06 376 8046 OR Dannevirke - 06 374 6062

 

29 March 2020

During the COVID-19 response, for those clients of either Totally Vets Feilding or Awapuni Clinics, Totally Vets Feilding is now servicing all essential calls for your pets.

The Feilding Clinic will be open for essential appointments and product sales between 8am and 5pm Monday to Friday; and 9am to 4pm Saturday.

On Sundays the Feilding Clinic is open by appointment only for emergency cases (not product sales).

Please phone before coming to the Clinic

Outside these hours we will answer all calls 24/7; please keep these calls to emergencies only.

Telemedicine Consultations

For bona fide clients of either Totally Vets Feilding or Awapuni Clinics and referrals from other practices, from Monday 30 March we are also offering Telemedicine Consultations for your pet via phone or videocall. A regular consultation fee will be charged for this service and if medications are required these will be made ready to pick up from the Feilding Clinic or by courier if this service is available.

If an in-clinic assessment of your pet is recommended by the Telemedicine veterinarian, there will be no extra consultation charge for this. To book a Telemedicine consultation with one of our experienced veterinarians, please call Feilding on 06 323 6161. In preparation for your telemedicine appointment, please click here to find instructions and recommendations on how to get the best out of your Telemedicine Consultation.

25 March 2020

Due to the implementation of Alert Level 4 it is with regret that we are shutting the doors of Totally Groomed in our Feilding clinic until restrictions have been lifted. The health and safety of our wonderful clients and amazing team of groomers is paramount.

This means that for the next four weeks at least those pets that were due to be seen will not be able to have their pamper session and their appointment is unfortunately cancelled. As soon as we are operational again we will resume our calendar as it stands.

Our diary is booked out months in advance and unfortunately for those animals that miss out on their groom, and for those that don’t already have a pre booked appoint going forward, we will contact you to schedule your appointment as soon as possible.

Thank you for your understanding and patience over this time.

24 March 2020

In response to the COVID Level 3 & 4 restrictions, Totally Vets and Tararua Veterinary Services are essential suppliers of veterinary services. We are open but we are operating differently.

From 8 am Wednesday 25 March we will be increasing our procedures around physical distancing while at the same time providing services and products that are essential for your operation or pet.

As access into our clinics will be monitored and controlled, we ask that all visits are pre-arranged by phone. During business hours, we will be taking telephone calls as usual and we can assemble essential supplies for you to collect as well as book appointments for specified services.

Farm Animal Clients

The Primary Sector is also an essential service and we are continuing to provide:

  1. Professional services on-farm
  2. Essential animal health supplies including prescription medicines, drenches, dips etc
  3. All emergency services and after-hours as current

Our team of large animal vets will be working remotely and in order to maintain physical distancing, some of our work will require two of our people to attend a call. Our veterinary team are well connected to our clinics through our business software and by mobile phone/RT.

Pets and Pet Supplies

We will be postponing all non-essential routine procedures for your pets; we will call you to reschedule these. We will be accepting bookings for:

  1. A telemedicine consult
  2. The treatment of illness and other essential medical conditions in clinic
  3. Emergency surgeries
  4. The primary vaccinations of pups and kittens, vaccinations which are essential to protecting the health of these young animals

Depending on demand we will prioritise cases; this may affect your appointment and we appreciate your understanding. When you arrive at the clinic please either call the clinic number or come to clinic entrance without your pet. You will then be asked to either wait in your vehicle or in the waiting area until your pet can be seen. Please only one adult per pet.

For essential pet supplies such as food, flea and worm treatments please ring ahead to order these or order these by emailing us on admin@tvg.co.nz

Equine Services and Supplies

We will be postponing all non-essential routine procedures for your horses; we will call you to reschedule these. We will be accepting bookings for:

  1. Any essential animal health and welfare services
  2. Essential animal health supplies including prescription medicines, drenches, etc
  3. All emergency services and after-hours as current

Our equine vets will be working remotely and in order to maintain physical distancing some of our work will require two of our people to attend a call. Our veterinary team are well connected to our clinics through our business software and by mobile phone/RT.

Important Matters

If you are unwell, in isolation or are in contact with a person in isolation but you need essential services or products, please phone the clinic and we will do our best to assist.

We will be rigorous in physical distancing i.e. keeping a 2 m distance between people as well as our on-going sanitation of the clinic.  For our people to provide essential veterinary services and supplies, they need to stay healthy; please cooperate fully with any directions or requests that our people may give.

As further updates may be required we will be making posts on our Website and Facebook. For this information in PDF format click here: pdf Covid 19 TVL TVS update 24 March 2020.pdf (0.28MB)

Our very best wishes to you, your family and friends.

23 March 2020

COVID-19 update from the New Zealand Veterinary Association: veterinary services now confirmed an essential service

Following advice from Hon Damien O’Connor, this is to advise veterinary services are now confirmed as an essential service.

The NZVA veterinary team (after consulting with the Member Advisory Group, the Board and other SIB Presidents, overnight and at very short notice) are currently working on providing an essential services plan to Government. In due course, we will provide this to members as well.

Further advice will be sent out as soon as it is available. We appreciate your patience. We understand you are seeking urgent answers - we're working as fast as we can! 

We have set up this web page and will be updating it with COVID-19 information and resources - please keep a constant eye on it.

Kia kaha - be kind and be strong,
The NZVA team

18 March 2020

We are committed to the protection of customers and our people while maintaining a high standard of care for our patients.

We have put in place several measures to help protect everyone whilst allowing us to remain open and functioning.

Throughout the day we have increased the sanitation of our clinics including entranceways, door handles, reception, waiting areas and eftpos machines.

While you are in the clinic your assistance with the following is appreciated:

  • Please follow the good hygiene practices recommended by the Ministry of Health.
  • Do use the hand sanitisers we have provided, and we encourage good respiratory hygiene when coughing or sneezing.
  • If you are feeling unwell with flu like symptoms or are self-isolating and you require veterinary services for your animals or you need a product, please call our clinic so we can assess the best way to proceed.

Animals

There is currently no evidence that animals can spread COVID-19 to other animals, including people.

There is no evidence that they can become sick if they are in contact with infected people.

For now, it is business as usual and we look forward to seeing you.

We will be assessing our protocols as the situation evolves and will keep you updated with any further information. We appreciate your support and understanding.

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